Reference

How 1 Movie Handles Your Account Privacy

Your account details, wallet activity, and session data are handled with clear rules — no guesswork. Access depends on your local law and eligible regions, and this page sets out exactly what we collect, why we collect it, and how you stay in control.

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1 Movie How 1 Movie Handles Your Account Privacy
1 Movie What Information We Hold and Why

What Information We Hold and Why

When you create an account, we collect the details you submit — your contact information, preferred payment method (bKash, Nagad, or Rocket), and transaction records tied to your wallet. Session data such as device type, login timestamps, and IP address is logged to keep your account secure. We do not sell your personal data to third parties. Payment references from bKash, Nagad,

and Rocket are stored only long enough to verify deposits and process withdrawals. If you contact our support team, that conversation is also retained so we can follow up accurately. All stored data is encrypted at rest and in transit using SSL.

PRIVACY HELP PATHS

Get Help With Your Privacy Settings

If you have questions about your data or want to update your account details, our support team can walk you through the steps. Reach us through the channels below.

Live Chat Open the chat widget from your account dashboard to speak with our support team directly about data requests, account details, or wallet privacy questions.
Email Support Send a written request to our support address for data access or deletion queries. We aim to respond within the timeframe required by applicable rules in your region.
Account Settings Many privacy controls — including communication preferences and linked wallet details — are available directly inside your account settings without contacting support.
HOW WE PROTECT DATA

Security and Transparency in Our Data Practices

We apply consistent data-handling standards across every part of the platform — from how bKash deposits are logged to how account sessions are closed. Here is what that looks like in practice.

SSL Encryption

All data moving between your device and our servers is encrypted via SSL. This covers login credentials, wallet references, and any personal details you submit through your account.

Minimal Data Retention

We keep your data only as long as needed for account operation and legal compliance. Payment references from Nagad, Rocket, and bKash are not stored beyond their verification purpose.

No Third-Party Data Sales

Your account information and wallet activity are never sold to advertisers or data brokers. Sharing with third parties is limited to what is required to process your transactions.

Access on Request

You can request a copy of the personal data we hold on your account. Submit the request through live chat or email and we will respond in line with applicable regional requirements.

Key Privacy Terms You Should Know

These are the terms that come up most often when reading a privacy document. Plain definitions, no legal jargon.

What is personal data?

Personal data is any information that can identify you — your name, email address, phone number, bKash or Nagad account reference, IP address, or device identifier linked to your account.

What does data processing mean?

Data processing covers any action taken with your information — collecting it, storing it, using it to verify a deposit, or deleting it when your account is closed. All of these count as processing.

What is a data controller?

The data controller is the entity that decides why and how your personal data is used. For your 1 Movie account, the platform operator acts as the data controller for your submitted details.

What does KYC mean?

KYC stands for Know Your Customer. It refers to the identity verification steps required before certain account actions — such as withdrawals — can be completed, to confirm account ownership.

What is a cookie?

A cookie is a small file stored on your device by the site. We use cookies to keep your session active, remember your preferences, and understand how the lobby is navigated across visits.

What does data retention mean?

Data retention is how long we keep your information after it is collected. Retention periods vary by data type — transaction records may be kept longer than session logs for compliance reasons.

Your Privacy Questions Answered

These are the questions we hear most from account holders about how their data is managed on the platform.

Your bKash, Nagad, and Rocket payment references are shared only with the payment processor needed to complete your transaction. They are not passed to advertisers, analytics providers, or any unrelated third party.

Yes. You can submit a deletion request through live chat or email support. We will process it in line with applicable rules in your region, though some records may be retained for legal compliance purposes.

Your account is protected by SSL encryption on all connections, and login sessions are monitored for unusual activity. We recommend using a unique password and not sharing your OTP with anyone.

On mobile, we collect the same account and transaction data as on desktop, plus your device type and operating system for session security. No additional personal data is collected through mobile access.

Log in and go to your account settings to update contact details and communication preferences. For changes to identity documents or linked wallet details, contact support through live chat or email.

Your data rights depend on your local law and eligible region. Access to the platform and the specific rights available to you may vary. Check current local regulations or contact support for clarification.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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